At Agent BBQ, we aim to provide a seamless shipping experience for all our customers. Please review the following details to understand our shipping process:
Order Cut-Off Time:
Orders placed before 5:00 PM will be processed as per our processing times. Any orders placed after this time will be processed on the next business day.
Order Processing Time:
1 to 3 business days (Monday to Friday). Once processed, your order will be shipped with UPS, FedEx, or a freight service, depending on the size and nature of your order.
Transit Time:
5 to 8 business days (Monday to Friday). Please note that transit times may vary based on the shipping carrier and destination.
Shipping Fees:
- Free shipping on orders over $99 USD.
- For orders under $99 USD, a shipping fee of $9.99 USD will apply.
Freight Shipping:
For larger items or bulk orders, we use freight shipping. Freight shipments are typically delivered on a pallet, and the delivery may occur curbside or as close to a garage door as possible. Some delivery companies may call to schedule a delivery time, while others will drop off the shipment at the nearest accessible location.
Pre-Delivery Guidelines:
Please familiarize yourself with the delivery requirements for freight shipments to ensure a smooth process. If you encounter any issues with your shipment, such as visible damage, we advise inspecting your packages carefully and documenting any concerns.
Damage Reporting:
If your package arrives damaged, please take photos and send them to support@agentbbq.com within 48 hours of receipt to initiate a return or exchange.
Order Tracking:
Order tracking information will be sent to you via email within 24 hours of shipment.
For any questions or concerns, feel free to contact us at support@agentbbq.com
